Product & Services
On Ground Services

At Ariana Afghan Airlines, service on the ground is as important as service in the air. Whether it is the process of booking your ticket or checking in for your flight, Ariana Afghan Airlines ensures that your every need on the ground is met.

Check-in usually starts 150 minutes before departure. Please check-in at the airport of embarkation at least 90 minutes before scheduled time of departure. Upon arrival at the airport, please report at the Ariana Afghan Airlines counter to permit the completion of formalities.

Passengers are requested to report 120 minutes prior to departure time at Kabul, Kandahar and Herat airports for check-in due to extra security measures.

In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time. Passengers who do not report at the boarding gate will not be boarded and their flight coupon will not be returned or revalidated for another travel date.

Ariana Afghan Airlines will make every attempt to maintain scheduled departure and connections. However, in the event of delays and misconnection, Ariana Afghan Airlines cannot be held liable.

Passengers, who have been through checked in their baggage to the final destination, will have to proceed through security at the transiting station. Passengers are kindly requested to show their baggage tags to Ariana Airline staff to make sure that their luggage will be transferred successfully.